We stand behind our tenant screening process and are confident that we will approve quality tenants for your property. We guarantee that the tenant(s) we approve for your property will lease your home for their 12-month lease period, or we will lease the property again for free. An exception would be a federal military relocation under the Servicemembers Civil Relief Act.
At Cornerstone we strongly believe that if you're not happy we're not happy. We believe it so much we put it in writing, and we offer you as our valued owners our Termination Guarantee. While many companies charge outrageous termination or cancellation fees, and hold you hostage with a long-term contract, we do not. Your satisfaction is of the utmost importance to us. We believe in providing superior customer service. If for any reason you are not completely satisfied with our service and you wish to terminate your contract with us, you can do so at any time with no penalties.
We only ask that you provide us with 30-day written notice, so that we can pay any outstanding invoices, complete our processing, and prepare your property and tenant files. We want the transfer process to go smoothly and we want to turn your property back to you with zero outstanding issues. We want to provide you with peace of mind know that if you are not pleased with our property management services, you can terminate without penalty.
Often rental property owners are concerned about the potential of damage to their investment property due to pets. At Cornerstone, we are confident in our tenant screening process. We've recently implemented an additional pet screening process, where we evaluate a potential pet prior to approval. We are just as confident in that process, which allows us to offer you, our valued clients, our Pet Guarantee. Cornerstone will pay up to $2000 towards any damages or required repairs caused by a pet that Cornerstone approved.
Landlord account with Cornerstone Real Estate Team must be in good standing and with no violations of the terms of the Management Agreement. Termination of the Management Agreement shall cause enrollment in Pet Guarantee to immediately terminate and Cornerstone Real Estate Team shall not be responsible for any claims either past or future, even if tenant placement was done by Cornerstone Real Estate Team. Tenant must have been screened and approved by Cornerstone Real Estate Team.
In the event a tenant defaults on their payment or rent, Cornerstone Real Estate Team will have the sole right and sole discretion to pursue legal proceedings for payment. Any costs associated with an eviction or charges for pet damage will first be billed to the tenant. Cornerstone Real Estate Team will first attempt to collect funds from tenant to reimburse owner. If Cornerstone Real Estate Team does not collect these funds from the tenant, then Cornerstone Real Estate Team will pay these expenses within the coverage limits as noted above.
All amounts due from the tenant for pet damage will first be deducted from the tenants' security deposit, and Cornerstone Real Estate Team will pay any amount over the security deposit to the maximum payout amount. Cornerstone Real Estate Team will have a first claim position against the tenant for any payment(s) recovered. The maximum payout by Cornerstone Real Estate Team per lease agreement will not exceed $2,000.
All payouts by Cornerstone Real Estate Team will be made after the tenant has vacated the premises and after the completion of the security deposit disposition. Any lease or pet administration fees charged to the tenant will be retained by Cornerstone Real Estate Team. This guarantee applies only to pets approved by Cornerstone Real Estate Team and does not apply if a tenant has an unauthorized pet. This guarantee excludes Service Animals per Fair Housing guidelines.
